Refund policy

Our Policy
Alvenroth provides refunds or replacements only for orders that are damaged during transit or confirmed lost in transit. We do not accept returns or provide refunds for change-of-mind purchases.

Digital Products — Final Sale
All digital products, including eBooks, PDF guides, and downloadable files, are final sale and non-refundable. If you experience a technical issue accessing your purchase, contact Support@alvenroth.com for assistance.

Damaged Orders
If your order arrives damaged, contact us within 48 hours of delivery at Support@alvenroth.com. Please include your order number and clear photos of the damaged item and packaging. Once your claim is reviewed and approved, we will provide a replacement or refund, as appropriate.

Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us at Support@alvenroth.com with your order number. Orders showing as delivered may require a carrier investigation before a lost-order claim can be approved.

Refunds
Approved refunds are issued to the original payment method. Please allow 5–7 business days after approval for processing. Original shipping charges are non-refundable unless included as part of an approved damaged or lost-order claim.

Contact Us
For assistance with a damaged or lost order, email Support@alvenroth.com with your order number and details of the issue. Our team typically responds within 24-48 hours.